Regional Technical Remote Support Expert
Diagnostics Systems, Becton Dickinson (BD)
January 2024 – Current (Permanent) – Remote
“As a Regional Technical Remote Support Expert for EMEA at BD Life Sciences, I leverage my expertise in diagnostic testing for infectious diseases to lead innovative projects, enhance remote support operations, and drive continuous improvement. My commitment to integrity, strategic thinking, and effective communication ensures high-quality support and impactful contributions.”
Subject matter expert providing in-depth technical – and scientific support in internal escalations at the expert level, on automated diagnostic instrumentation and assays produced and sold by BD Life Sciences with a focus on infectious disease diagnosis and industrial microbiology for the region Europe, Middle East and Africa (EMEA).
Duties included (but not limited to):
Technical Application Specialist
Integrated Diagnostics Systems, Becton Dickinson (BD)
January 2021 – December 2023 – Remote
Subject matter expert providing in-depth technical – and scientific advice, provide application and engineering troubleshooting on automated diagnostic instrumentation and assays produced and sold by BD Life Sciences to internal and external customers with a focus on infectious disease diagnosis and industrial microbiology. Customer-facing for scientific and technical inquiries within Europe, Middle East and Africa.
Duties included (but not limited to):
- Answering inquiries for scientific and application assistance by telephone, chat and email. Identify customer problems, and troubleshoots instrument or assay issues. Reached a customer satisfaction score of ≥9.0 (FY21 & FY22).
- Understanding and explaining sensitivity, clinical and analytical performance.
- Promote and ensure a culture of privacy and security related to PHI according to HIPAA and GDPR stipulations.
- Coordinate with Quality, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
- Contribute to team goals and objectives through active participation.
- Participating in global escalation projects.
- Obtained various peer-to-peer recognition awards, participant of manager nominated BD Benelux Talent Program (CHARGE).
- Superb communication skills to communicate effectively with customers, peers and management.
- Trainer in Mastery courses for Molecular Diagnostics.
- Creator of Master overview files for Molecular – and Microbiological Diagnostics solutions.
- Certified Field Service Engineer & Application specialist on:
- Antigen testing: Veritor Plus & self-test.
- TNA extraction & PCR: BD Max, Viper LT & BD COR.
- Microorganism growth detection: Full Bactec Portfolio.
- Identification & Antimicrobial Susceptibility: Full Phoenix Portfolio.
Team Lead Lab & Quality Manager Lab & Clinic (a.i.)
GGD GHOR Nederland
Nov 2020 – Dec. 2020 (2 months) – Groningen, Netherlands
Part of the site leadership team of the First XL Corona testing facility in the Netherlands, leading the country by example. Setting up together with the department of defense and taking over with civilians without any prior (bio-)medical experience.
Duties included (but not limited to):
- Successfully aided with setting up new clinical sites (streets) and labs for a timely launch with a max. capacity of approx.. 2,500 patients per day
- Team lead of approx. 10 direct reports on a daily basis.
- Ensuring quality of the entire testing process by auditing all clinical – and laboratory staff (~30 fte) and workspaces, tracking and improving quality KPI’s, and offering new training when necessary to ensure quality performance
- Standard operating procedure (SOP) development & improvement for local and nationwide implementation following 5S/Lean process optimization.
- Translated protocols to laymen terms for the staff in the testing facility.
- Communication with internal – and external customers about deadlines, priorities and other agreements.
Program manager
Lifelines, Medische Biobank Noord-Nederland BV
June 2018 – February 2020 (1 year, 8 months) – Roden, Netherlands
Lifelines (launched in 2006) is a worldwide unique population based cohort study and biobank, including over 167,000 participants in the north of the Netherlands to be followed over 30 years. Lifelines provides data, and samples for policy makers and for researchers worldwide, It is a unique source for epidemiological studies in a broad range of multifactorial diseases. Lifelines collects data on e.g. health, lifestyle. physical environment, and eating habits, but also biomaterials like blood, urine, feces, hair, and DNA. By this, Lifelines encourages worldwide research to detect factors relevant for the causes and process of chronical diseases, all relevant for future healthy ageing.
Duties included (but not limited to):
- Creating a 4-year collaborative infrastructure between 3 organizations that complies with regulatory guidelines for a budget of € 20 million.
- Reorganizing old – and setting up new operational departments to successfully start on time in October 2019 seeing the first of 155.000 cohort participants.
- Communicating with internal and external customers about deadlines, priorities and other agreements.
- Analyzing developments, anticipating risks and providing advice to develop and implement required policy to deal with the issues at hand.
Lab coordinator
Lifelines, Medische Biobank Noord-Nederland BV
February – May 2018 (4 months) – Groningen, Netherlands
Duties included (but not limited to):
- Coordinating the projects and the technicians performing them.
- Coordinating a data migration and ICT renewal of the laboratory information managements system.
- Communicating with internal and external customers about deadlines, priorities and other agreements.
- Preparing a data migration onto a new digital platform.
- Working with AGILE project management and JIRA project tracing software.
- Testing and validating sample procesing.
Left this position after being promoted to program manager.
Senior Fellow
Department of Pharmacology, University of Washington
September 2016 – October 2017 (1 year, 2 months) – Seattle, United States
Topic: Local Signaling in Diabetic Comorbidities (NIH grant R01-DK105542-02).
The lab of John Scott focuses on defining the intracellular communication networks that promote specificity in signal transduction events via A-kinase–anchoring proteins (AKAPs), which facilitate rapid signal transduction by optimally positioning protein kinases and phosphatases in the vicinity of their activating signals and close to their substrates.
In this research position, I focused on posttranslational protein modifications, particularly (de-)ubiquitination, coordinated by A-kinase anchoring proteins. I studied the effects of introducing point mutations in a de-ubiquitinating enzyme on its activity and how this enzyme is regulated by localization and the cAMP pathway. This project was in the context of myocardial infarction and is translated to humans by fluorescent immunohistochemistry on patient material.
I have taken the opportunities available to network here with both the academic (ITHS, UWPA etc.) and the business (SEBA, Life Science Washington etc.) side of life sciences. I have used this experiece to better mentor people on the career opportunities available and to further connections to my potential academic/industrial collaborators.
Duties included (but not limited to):
- Independent researcher working in compartmentalization of the ubiquitin system.
- Established new connections to set up novel research lines.
- Developed and maintained mentor relationships with several graduate students in the department.
- Directly supervised a graduate student.
- Reviewing papers for journals.
PhD candidate
Department of Molecular Pharmacology, University of Groningen
October 2011 – July 2016 (4 years, 10 months) Groningen, Netherlands
Topic: A-Kinase anchoring proteins as novel drug targets in the development and progression of airway obstruction in COPD (Dutch Lung foundation grant 3.2.11.015).
During this time I have (co-)authored 7 scientific papers around 50 meeting abstracts, presented my work at around 20 different meetings including giving 8 oral presentation, including one as an invited speaker. I have supervised various students including short term projects (2 Bsc students) and long term projects (4 BAS and 4 MSc students) and several colloquia and theses. I have aided in the finalization of chapters for four PhD theses next to my own (Anouk Oldenburger, Pablo Muñoz-Llancao, Bing Han, Sepp Jansen) and had the honor of being a paranymph (ceremonial assistant) for two Dutch PhD defenses (Hana Černecká, Pablo Muñoz-Llancao). I fulfilled several duties, including but not limited to the following:
- Individually managing research projects in addition to assisting that of colleagues.
- Generating the hypotheses and preliminary data for various successful grant proposals.
- Supervising students from various backgrounds.
- Giving occasional lectures and tutoring medical students.
- Working with pharmaceutical companies in contract research projects.
- Reviewing papers for journals.
Assistant Editor
Medicine at De Gruyter Open publishing group
October 2013 – October 2015 (2 years) Warsaw, Poland
Located reviewers for book proposals and possible editors for newly founded journals.
Lecturer
Undergraduate school of science, University of Groningen
March 2014 – September 2014 (7 months)
Giving lectures and tutoring of students within pharmacy and life sciences.
Coordinating the courses Caput Molecular Pharmacology (MSc), Medical Pharmaceutical Research (BSc) and the bachelor thesis and – projects (BSc).
Junior Researcher
Department of Molecular Pharmacology, University of Groningen
December 2010 – September 2011 (10 months) Groningen, Netherlands
Topic: Intracellular compartmentalization of cyclic AMP signaling in pulmonary and neuronal diseases. (Dutch Lung foundation grant 3.2.09.034).
During this time I have (co-)authored 1 scientific paper around 7 meeting abstracts, presented my work at 4 different meetings. I have supervised various students including short term projects (8 Bsc students) and long term projects (1 BAS student) and several theses. I fulfilled several duties, including but not limited to the following:
- Managed my own research projects on anchor signaling in neuronal and pulmonary systems.
- Obtaining the data for my future position as a PhD student.
- Supervised students from various backgrounds.
Visiting Scientist
Department of Signal Transduction – Anchored Signaling Leibniz-Institut für Molekulare Pharmakologie
February 2010 – October 2010 (9 months) Berlin, Germany
Work placement during my Master’s studies at the Leibniz-Institut für Molekulare Pharmakologie, Berlin, Germany in collaboration with the department of Molecular Pharmacology, University of Groningen. It was here that I started to create the hypotheses that would lead to the creation of my PhD studies. I fulfilled several duties, including but not limited to the following:
- Designing and optimizing my own research project in anchored signaling.
- Mastering several techniques in the field of protein-protein interaction.
- Giving a PhD master class on alternative presentation software.
Vice chair and Fundraiser/Treasurer
iGEM Groningen, University of Groningen
February 2009 – February 2010 (1 year, 1 month) Groningen, Netherlands
Topic: Heavy metal scavengers with a vertical gas drive.
Participated in iGEM competition of 2009 as the vice chair and Fundraiser/Treasurer of team Groningen. In this project functions were fulfilled as a scientist in creating a synthetic biological machine encompassing metal uptake and storage after which it would start to float. This to enable the purification of drinking water and/or sludge. To facilitate this project funds were actively raised from Governmental, Corporate and Private sources. All efforts were rewarded with a place in the finals (top 6 of 110 teams worldwide) and a Gold medal during the Jamboree at MIT, Cambridge USA. For more information on the project see http://2009.igem.org/Team:Groningen. I fulfilled several duties, including but not limited to the following:
Fundraising from Governmental, Corporate and Private sources (up to € 32.000 was raised).
- Lab scientist, responsible for biological safety.
- Human practice officer, writing about the ethics of our project and synthetic biology as a whole.
- Working using a standardized process for software development (Unified Process for EDUcation, or UPEDU).
- Editing wikipages and maintaining a digital labjournal using openwetware.org.
Trainee Structural Biology
Department of Pharmaceutical Biology, University of Groningen
February 2009 – August 2009 (7 months) Groningen, Netherlands
Topic: Engineering CD27 and CD70 to enhance solubility.
Creating soluble forms of TNF family members by truncations or fusing to large soluble proteins, to facilitate determination of their crystal structure.
(Assistant) Chemical Analyst
Eurofins Analytico
July 2008 – September 2008 (3 months) Heerenveen, Netherlands
Determining moisture and nitrate contents in food samples. My first experience working with a Laboratory Information Management System (LIMS) and tightly run GLP regulations.
Trainee Process Engineer
IMEnz Bioengineering BV
February 2008 – July 2008 (6 months) Groningen, Netherlands
Topic: HIPERLOOP: Giving an impulse to bio-production of pharmaceuticals.
Investigating a new kind of aerobic bioreactor, by comparing its oxygen transfer rate (KLa ) and biomass production to conventional reactors. Also looked into the possibility of application in the market of aerobic fermentation in the medical and pharmaceutical industry (Graduation project).
Trainee Microsurgeon
Department of Medical Biology & Pathology, University Medical Center Groningen
September 2007 – February 2008 (6 months) Groningen, Netherlands
Topic: Effect of ACE B/L genotype on tissue ACE activity in the rat.
Performing research, as a trainee at the department of Pathology and Medical Biology, into the genetic background to sensitivity to kidney damage and ACE therapy in animal models. During this time I have co-authored 1 scientific paper 2 meeting abstracts. My duties involved the following:
- Practical organization of the animal experiments.
- Measure body weight and blood pressure with a tail cuff method.
- Collecting and processing of samples and data.
- Learning ischemia/reperfusion of the kidney surgery in the mouse.
Trainee Microbiological Technician
Department of Medical Microbiology, University Medical Center Groningen
February 2006 – July 2006 (6 months) Groningen, Netherlands
Topic: Analysis of complex microbial samples: FISH and DGGE Techniques.
Performing research, as a trainee, on microbial populations of voice prostheses in relation to life span of the prosthesis. As a side track also looked into microbial populations inside the International Space Station (ISS) in relation to (changed) pathogenic and technophilic threats. In addition, followed internal course to work in the microbiological diagnostics division.